UPDATED for 19/07/21. All of us have been affected by the coronavirus (COVID-19) pandemic and we want to make sure that we take every step to protect our clients, their families and our staff.



  • To reduce the risk of transmission 

  • To keep you as safe as possible

  • To protect us from contracting & transmitting the virus to you

So we will continue to constantly review our policies and the Government Guidelines to ensure that we remain safe & Covid-Secure.


We are committed to ensuring that every measure is in place to minimise the risk of exposure to COVID-19, but we cannot guarantee there is no risk to you as a result of attending the salon.


Before You Book


If you have received BOTH DOSES of an approved Covid Vaccine and you have already completed our Covid Triage Form on a previous visit, you will not need to complete another form. 

If you have not been to the salon since April 2021 & have never completed our Covid Triage Form, please complete the form when you make your booking.


Your Appointment


Please DO NOT make a booking or turn up for an appointment if;


1) You have had ANY Coronavirus symptoms in the last 10 days (even if you have a negative Lateral Flow Test).

2) If you have tested positive for coronavirus in the last 10 days.

3) You are waiting for a coronavirus test result.

4) You are self-isolating after receiving a notification from NHS Track & Trace

5) You have returned from travelling overseas (regardless of the country you visited) in the last 10 days.

6) You have received a COVID 19 vaccine within 3 days of your appointment.


 In ALL cases, if you are unsure about anything, we can discuss this prior to making an appointment.

NEW ** Overseas Travel **


The Government are continually changing the requirements and restrictions for travel to foreign countries which isn’t always easy to keep up to date with so we have made the decision that if you have travelled overseas to either an AMBER or GREEN list country, you must not make a booking within 10 days of your return to the UK.


Booking Appointments


Online booking is available but you MUST complete our COVID TRIAGE before your appointment if you are unvaccinated or have only received your 1st dose of a Covid Vaccine.


If any of our staff feel ill or have symptoms of COVlD-19, they will self-isolate immediately and not come into the salon. This may mean that we have to cancel your appointment at short notice. We appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be offered an appointment with another therapist or you will be able to re-book again.


If you feel ill or display any symptoms of COVlD-19 – please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT for 10 days. We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to illness/self-isolation.


Visiting the Salon


The transmission risk has not disappeared so we will continue with our cleaning regime in between appointments so we ask that you attend your appointments as close to the appointment time as possible to allow us time to clean. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving and you won’t be invited into the salon until we have completed our cleaning regime.


All tools and equipment will be disinfected or sterilised in line with our own COVID Risk Assessment for your safety.  Wherever necessary we will utilise single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.


You will have access to soap and hot water to wash your hands with as soon as you enter the salon.


PPE (Personal Protective Equipment)


You are longer legally required to wear a mask during your treatments. However, for the time being, we will continue to insist on the wearing of masks or visors and we will also continue to wear appropriate PPE. This may include disposable gloves, aprons, face masks & face shields where appropriate.


If you have any medical condition that makes you exempt from wearing a face covering, please contact us before your appointment so that we can discuss how best to keep you safe during your visit to the salon. 


Our treatments


We may have to remove or amend our treatments at short notice to comply with Government advice. We will contact you as soon as we can to change, postpone or cancel your appointment.


During your treatment


Our staff understand the importance of hand hygiene and we will ensure that we wash our hands in accordance with NHS recommendations before the start of your treatment.


We will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let us know and we will do what we can to accommodate you.


All of these procedures have been implemented for your safety and that of our staff. We will continue to take advice from the Government and the NHS regarding safe practice and will review and amend them as necessary.


Thank you for your understanding and we look forward to welcoming you soon. 

Karen Aris & Stephanie Dean


Updated 12/07/21 (C) Copyright 2020. The Lodge (Therapy) Ltd